The Total Economic Impact of IBM Sterling Order Management

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A Forrester case study

The growing demand for omnichannel fulfillment is forcing businesses to deliver customer promises. A modern omnichannel order management system that can manage inventory and orders across channels is a key investment for many organizations.

IBM commissioned Forrester Consulting to conduct a Total Economic ImpactTM (TEI) study to help organizations better understand the business value of an order management platform. Read the results to learn:

• The real market forces, pain points and business opportunities that are driving organizations to embrace omnichannel order management
• The benefits of meeting complex order management and inventory visibility challenges
• The value proposition in financial terms of an advanced order management solution


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