Cloud & Virtualization
Harvard Business Review: Business Case for Modernizing Legacy Applications
Inspire transformation. Application modernization can do more than reduce costs.
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Communications
The Key to Building a Customer-Centric Team
80% of customers now view customer experience as being of equal importance to the products the company sells. With the importance of customer retention, it’s also worth noting
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Communications
Metrigy State of Customer Experience Technology
Business and technology leaders at companies large and small, across multiple industries, have identified customer satisfaction as a top business priority. In the contact center, they’re significantly more
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Communications
2022 Agent Experience Trends Report
RingCentral recently teamed up with Benchmark Portal to conduct a survey on contact center agent turnover and retention. In the survey, two-thirds of contact center leaders—65.6% of survey
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Communications
The Inner Circle Guide to Remote & Hybrid Working Contact Center Solutions
Up until recently, the majority of US contact centers worked in a traditional, centralized model, with only 13% of agents working remotely at home. Faced with the challenges
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Communications
MetriStar Top Provider Award: Contact Center Platforms
RingCentral has earned the Metrigy MetriStar Top Provider Award for contact center platforms. The value of the MetriStar Award is that it is based on both customer ratings
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Communications
Microsoft Teams & Telephony: Why Businesses Prefer UCaaS Providers
Leveraging calling services from a UCaaS provider, integrated with Microsoft Teams, provides organizations with the best opportunity to minimize telecom costs while delivering advanced calling features and higher
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Communications
Hybrid Work: Why it’s Time to Move Your On-Premises PBX to the Cloud
In a nutshell, the pandemic redefined “work” as we know it. Companies adopted new technologies and workflows to support large-scale work from home. Workers quickly acclimated to the
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Communications
Composable Enterprise is the Cloud’s Next Big Thing
INTRODUCTION: DIGITAL TRANSFORMATION DRIVES THE NEED FORCOMPOSABILITY Digital transformation has witnessed unprecedented acceleration since the pandemic began. All businesses—regardless of company size, vertical market or geography—shifted to a
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Communications
Four Essential Elements of Online Project-Based Learning
From workplace challenges to the daily to-do list, real life is a series of projects. The question is, do schools adequately prepare students for this kind of environment,
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