Incident Management Buyer’s Guide

Rapid evolution in the way the world delivers software has put enormous pressure on today’s on-call teams. Businesses have adopted 24-hour delivery cycles, and customers assume that their applications will be always on, always available, and always lightening fast. The realm of “”IT”” or “”on-call”” is now a complex landscape that requires constant attention to monitor performance, correct problems and deliver service 24/7. Fortunately, there is a wide range of products available to help you monitor systems, collaborate effectively, and reduce time-to-resolution. But what should you look for in an incident management platform? What capabilities do you really need? And is there really anything wrong with a homegrown solution? It helps to have a construct for product evaluation in such an emerging space. This guide is for any on-call team member who is evaluating commercial products or homegrown solutions.

In this Buyer’s Guide, you will discover:
• Why incident management platforms are essential for today’s teams
• How to move beyond basic alerting to manage the entire incident lifecycle
• Key questions to ask your vendor before making a purchase
• 2 new on-call models for modern DevOps
• Top 5 challenges with homegrown solutions