Techprohub | White Papers & Research

Communications Productivity White Papers & Research

Cloud-Base Communications Enables Telehealth and Virtual Care Services

Telehealth solutions are fundamentally changing how healthcare provider organizations are organizing, delivering, and distributing healthcare services across the care continuum. With these solutions, clinicians can remotely connect with patients, family members, and caregivers to triage current medical problems, monitor ongoing chronic conditions, and provide education on how to maintain compliance with prescribed care plans. Download […]

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Communications Productivity White Papers & Research

The Future of Customer Experience

The evolving customer experience landscape Laura’s bill arrived without warning, feeling heavier than usual. When she opened the envelope, she discovered why: her energy bill was at least double what it should have been. She stared at the number, trying to work out where here increased energy usage had come from.

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Communications Productivity White Papers & Research

The Total Economic Impact™ Of RingCentral Contact Center (Forrester TEI Study)

Read the Forrester Consulting Total Economic Impact study to discover the benefits realized by a composite organization based on four interviewed RingCentral Contact Center user companies.* Cost savings. The interviewed companies reduced downtime, retired expensive legacy solutions, and sped up disaster recovery. They also saved on ongoing labor costs, agent training, and more. Enhanced capabilities. […]

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Communications Productivity White Papers & Research

Cutting the Cord

Today’s economy is customer-centric, and customer expectations have never been higher. Businesses need to adopt omnichannel digital engagement tools to empower their agents and connect a global workforce. Traditional on-premises contact centres can’t keep up—they lack the scalability and flexibility of cloud-based solutions.

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Communications Productivity White Papers & Research

Unify Your Communications

A unified communications platform elevates employee productivity and experience while also boosting your customer experience. In this eBook, you’ll learn:• How a cloud business phone system can enhance your communication capabilities• The shortcomings of legacy, on-premises phone systems• The benefits of consolidating your communications into one streamlined solution Don’t miss out on this opportunity to […]

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Communications Productivity White Papers & Research

Communication Matters: How Employee Empowerment Impacts Brand Experience

In order to stay profitable and relevant, successful retailers are focusing on customer experience (CX) to set them apart. They train employees to look beyond the walls of their department and become brand ambassadors, aware that everything they do on the job impacts CX. Since most shopping begins digitally and is often completed at a […]

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Communications Productivity White Papers & Research

The 2020 Customer Communications Review

Do customers want you to email them or text them to confirm an appointment? How long is “too long” to wait on hold? Check out this survey of consumers’ preferences when it comes to communicating with businesses—and how you can reach out to your customers and prospects in a way that’s actually effective.

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Communications Productivity Webinars White Papers & Research

Migrating from a Premises-Based PBX to the Cloud: The Tide Has Turned

This webinar will cover questions that organizations should be thinking about: • What are the key benefits and drivers for moving to UCaaS?• What are the architectural options?• How should organizations migrate to the new service?• Why is NOW the time to migrate to UCaaS? You’ll hear from a leading industry analyst, as well as […]

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Communications Productivity White Papers & Research

RingCentral Video Security

With the launch of the RingCentral Video platform to unify collaboration across a modern business environment, ensuring secure and private communications is a top-of-mind concern for business users and IT professionals alike. RingCentral Video is a modern online meetings experience powered by the market- leading RingCentral unified communications platform. It combines high-quality video, audio, screen […]

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Communications Productivity White Papers & Research

The Power of Connection: Why You Should Integrate Your Business Apps with UCaaS

Integrations today and tomorrow The modern enterprise relies on an array of different tools to boost productivity, automate workflows, provide customer relationship management and support, and manage communications both internally and externally. A Harmon.ie survey of information workers reports that, on average, 74% of employees have at least five apps open at one time and […]

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