Across industries, companies use SAP® applications to run their business operations. Migrating your SAP environment presents an opportunity to modernize your underlying IT infrastructure with cloud technologies to
Just how happy are your employees? Do they enjoy their work? Do they often go above and beyond to ensure that your customers are happy? Perhaps more importantly,
What type of customer experience does your company deliver from outbound to inbound? Is it consistently positive? Are you in control of the conversation? When you start looking
Communication is often considered the lifeblood of business. However, many business functions can continue without phones. This is not the case with a contact center. If a disaster
As your organization navigates potential emergency situations that force agents to work remotely, RingCentral is uniquely positioned to help you continue to work as a team to serve
While working remotely continues to grow in popularity, the decision to allow teams to work from home has typically presented more challenges for some areas of business when
It’s estimated that businesses today collectively lose $62 billion per year due to poor customer service.1 So what factors account for this massive annual revenue loss?• High agent
It’s difficult to find consumers who thoroughly enjoy today’s contact center experience. No one is thrilled with the automated attendant greeting, an unintelligent voice system, or the incredibly
The UC as a Service (UCaaS) Scorecard profiles, analyzes, and ranks leading hosted unified communications service providers in the U.S. and Canada. Service provider scores are based on
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