Category: White Papers

Choose an infrastructure platform that lets you optimize your SAP environment and operations while preparing you for the future.

Across industries, companies use SAP® applications to run their business operations.

Just how happy are your employees? Do they enjoy their work? Do they often go above and beyond to ensure that your customers are happy?

What type of customer experience does your company deliver from outbound to inbound? Is it consistently positive? Are you in control of the conversation?

What if, even though you were ready to read this introduction, you were asked to wait for a minute? What if you had to wait two minutes? You’d be frustrated, right?

Communication is often considered the lifeblood of business. However, many business functions can continue without phones. This is not the case with a contact center.

While working remotely continues to grow in popularity, the decision to allow teams to work from home has typically presented more challenges for some areas of business when compared to others.

It’s estimated that businesses today collectively lose $62 billion per year due to poor customer service.1 So what factors account for this massive annual revenue loss?

It’s difficult to find consumers who thoroughly enjoy today’s contact center experience.