Google Cloud has helped some of the world’s biggest names in business take the pain out of migration. Read this ebook to learn about some of the real-life
Deploy faster and reduce costs for MySQL and PostgreSQL databases. Migrating your databases to Cloud SQL can lower costs, boost agility, and speed up deployments. Get details in
ESG dives deep on the economic benefits of Google Cloud Dataproc Learn how organizations can increase value, lower costs, and reduce complexity by deploying Dataproc.
Learn how you can unlock new possibilities, implement new features quickly, increase application reliability, and improve operational efficiencies with cloud databases. This research report by Harvard Business Review
80% of customers now view customer experience as being of equal importance to the products the company sells. With the importance of customer retention, it’s also worth noting
Business and technology leaders at companies large and small, across multiple industries, have identified customer satisfaction as a top business priority. In the contact center, they’re significantly more
RingCentral recently teamed up with Benchmark Portal to conduct a survey on contact center agent turnover and retention. In the survey, two-thirds of contact center leaders—65.6% of survey
Up until recently, the majority of US contact centers worked in a traditional, centralized model, with only 13% of agents working remotely at home. Faced with the challenges
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