Rapid evolution in the way the world delivers software has put enormous pressure on today’s on-call teams. Businesses have adopted 24-hour delivery cycles, and customers assume that their
What’s the most popular way of accessing important information during a firefight? How many people does it really take to solve an IT incident? Is alert fatigue a
Modern company IT responsibilities have changed dramatically in the last 20 years. Where IT used to be a support function to the business, now in most businesses, IT
Following an IT incident through to resolution is more than just acknowledging an alert and restarting a server. The recent State of On-Call Report found that it takes
This book aims to provide you with information to tackle and support application initiatives. It’s full of useful information to help you understand the current application environment, and
With more than three out of four midsize companies now describing their business as being “network dependent,” network planning has become an operational make-or-break proposition. The new business
Not only is big data redefining business management, marketing and operations principles, it is also transforming network performance requirements. Seven out of ten of enterprises and more than
Three out of four midsize businesses describe themselves as network dependent. While network-based business solutions can enhance productivity, market velocity and customer relationships, concerns about operating complexity, reliability
IT leaders understand the real-world road to all-IP means leveraging existing technology investments as well as intelligently integrating leading-edge IP capabilities. Utilizing Session Initiation Protocol (SIP) trunking for
The tremendous growth of wireless devices and the shift to mobile and cloud computing are increasing every business’s reliance on the wireless network. Given the highly competitive business
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