Evolving Your Supply Chain To The New Normal – Here’s How
Introducing the 0 to 100 Supply Chain Series. Join host Takshay Aggarwal, IBM Services Supply Chain leader, as he interviews supply chain leaders and experts to uncover the vulnerabilities and weaknesses in global supply chains and how supply chain leaders can build more resilient supply chains that withstand change and disruption. In this episode, Takshay
Chemonics and IBM
Intelligent workflows drive resiliency, agility and predictability while better meeting customer needs – even in times of disruption. See how Chemonics, an international development contractor, and IBM, came together to deliver health supplies for HIV/AIDS, malaria and reproductive health to more than 60 countries worldwide.
Avoiding the Pitfalls in Enabling Remote Agents
How can agents stay productive while working remotely? Remote work has quickly gone from a trend to a necessity, and the speed of this shift has hit the contact center particularly hard. How can you provide your customers with the same level of support they’ve come to expect, regardless of what is happening at the
Service From Home Without Missing a Beat
How enabling agents to work from home can not only get you through a disaster or a pandemic, but can also improve your overall customer experience and agent performance.
Master Class: Examples of Virtual Call Centers Doing it Right
A virtual contact center maintains the same goals and operations of a traditional call center, but uses virtual contact center software to allow agents to work from multiple locations. Customer service representatives who work as virtual agents often work from a home office, co-working space, or temporary workspace, such as coffee shops. But does it
Master Class: Remote Support Strategies You Can Implement Right Now
Equipping your contact center agents to become remote workers requires more than just providing a remote access solution, but you won’t need incredibly advanced strategies to succeed. We’ve outlined several tips for providing remote customer support from your contact center. Whether you’re considering a work-from-home option or want to improve your current remote operations, these
Master Class: How to Transition Your Company to Remote Agents
Remote work is now more important than ever. As isolation, social distancing, and COVID-19 quarantines are keeping people at home, your contact center now relies on remote working to maintain operations. If you’re debating on moving to remote agents full time, here are some steps to help make the transition as seamless as possible.
Master Class: How to Manage a Remote Call Center Team
There are endless benefits to implementing remote call centers, but the transition does present some challenges. One of the common concerns businesses have when moving to a remote operation is how they can maintain effective agent management when their customer service team is spread across multiple locations. By using these call center management tips, you
Master Class: What Changes With Remote Customer Support?
If your contact center closes its doors to protect the health and safety of employees, or simply to help scale operations, customer service operations will move online. If you’ve never worked from home before, you’re not alone. But as the nation and the world transition to remote work situations, it might be the new norm.
Master Class: The Benefits of Remote Call Center Teams
While working remotely continues to grow in popularity, the decision to allow teams to work from home has typically presented more challenges for some areas of the business when compared to others. The decision to move from an office setting to a virtual team affects everyone in the business, so it’s important to know the