Frontline workers are tied to most businesses’ customer experience success, but, often, they are relying on solutions meant for desk-based responsibilities. With the right tools, they can ensure
Empowered agents, engaged customers, bigger profits There are many reasons why a business should invest in a unified communications and contact center platform. Beyond agent productivity, lower costs,
When it comes to investing in technology, IT leaders’ top priorities are cutting down on unnecessary expenses, increasing company efficiency, and generating revenue by improving the customer experience.
Find out how these six organizations built stronger customer relationships from one deeply-integrated, unified communications and customer service platform.
Creating an efficient communication system Today’s work takes place in the office, at home, and everywhere in between. And with new hybrid models of work, your communications system
Cloud technologies, and cloud telephony specifically, have matured greatly—richer functionalities, stronger security, better uptime, and enhancements to user experiences. The result is a market in transition, with businesses
Deliver a trustworthy digital experience for life sciences companies In the eBook “Cloud Content Management with Automated GxP Compliance Built In,” Box and USDM Life Sciences introduce a
Joeris, a Texas-based regional contractor wanted to facilitate proactive conversations between estimating and design to identify construction gaps and challenges earlier in the preconstruction process. By implementing Assemble
IMC Construction (IMC) is one of the largest full-service general contracting firms in the Philadelphia suburbs. The previous process for comparing drawings to determine what had changed in
John Moriarty & Associates of Virginia (JMAV), a construction firm in Arlington, Va., with work stretching across the Eastern seaboard, has found that implementing streamlined processes in preconstruction
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