Based on research with more than three hundred companies, this report takes a close look at how live chat is used and measured in support settings, how organizations
Live chat has proven itself in the support world by providing fast return on investment through easily-achieved agent efficiencies. While there is still ground to cover in the
Within minutes of deploying the Dell KACE K1000 Management and K2000 Deployment Appliances, both began tracking Island Hospital’s physical and software assets, detailing all of the applications running
Your overworked IT team has enough responsibilities without assuming the role of HIPAA police. However, adding technologies for HIPAA Security Rule compliance presents an opportunity to improve your
Redner’s Markets, operating 39 warehouse markets and 14 stores, chose Dell KACE Appliances to serve as the IT team’s “one-stop shop” for streamlining systems management and automating its
South Coast Water District (SCWD) deployed the Dell KACE Family of Systems Management Appliances to handle software distribution, inventory tracking, license compliance, security management, remote system support, Windows
Microsoft will no longer support Windows XP in April 2014. Although undertaking an enterprisewide migration to Windows 7 may seem like a daunting prospect, learning to recognize and
Work is no longer viewed as a place, but as an activity that’s independent of location and specific technology. Organizations are moving from a PC-centric to a user-centric
Gone are the days when IT held dominion over which operating systems and applications could be installed. Today, multiple operating systems and devices are making inroads into the
It’s time to take a closer look at new technologies and trends that are changing the face of online training. “Video, mobility, and social media are becoming key
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