Forrester’s third annual survey of SMA professionals, done in conjunction with the USA chapter of the IT Service Management Forum (itSMF), shows that since 2011, areas like process
Software-as-a-service (SaaS) is the leading factor driving system replacements and net new investments in applications. Investment plans for 2014 reveal a significantly increased appetite for SaaS in a
Turn data into knowledge. Enable IT to mine social knowledge and create insight for the business. The trends encompassed by cloud, Big Data, social, and mobile have given
Imagine an IT organization that can deliver services faster with improved service quality while radically reducing the number of IT tickets. This isn’t a vision for the future.
Read the Gartner analyst report and learn why IT operations leaders should avoid ad hoc, opportunistic implementations that introduce risk and result in expensive mistakes. Explore how they
Running the IT operations organization means you have hundreds of thousands of users depending on the availability and performance of your IT services. When problems arise, pinpoint the
You’ve virtualized a significant number of server workloads and have likely experienced signficant cost savings and performance improvements so, what’s next? Read this trend brief to identify which
Straight from our experts at VMware, follow these technical tips to see how you can get the most out of your virtualized environment using VMware vSphere with Operations
Operations management disciplines are converging in the cloud. Performance and capacity management are becoming inseparable due to the dynamic nature of converged infrastructure. Traditional tools and processes designed
Choosing a cloud vendor in today’s market can be a challenge. This market profile from Taneja Group provides an objective review of current cloud infrastructure-as-a-service (IaaS) and management,
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