Integrations today and tomorrow The modern enterprise relies on an array of different tools to boost productivity, automate workflows, provide customer relationship management and support, and manage communications
Introduction to telephony in Microsoft Teams Since November 2019, the number of daily Microsoft Teams users grew from just 20 million to a staggering 75 million—a result of
This report highlights how fostering employee engagement enables firms to improve CX results, achieve operational efficiency, and influence the financial health of the business.
Aim Bank deployed RingCentral’s unified cloud communications system across 27 branch locations to replace a costly legacy multi-carrier PBX system that suffered outages that interrupted communications with customers.
Get access to the ROI case study on John Varvatos Enterprises conducted by Nucleus Research. Find out how the American luxury fashion brand reduced its annual phone system
The RingCentral “2020 Retail CX + EX Report,” conducted by CITE Research, surveyed 1,000 retail employees (frontline workers and corporate) and 4,000 shoppers in four countries (US, CA,
Just how happy are your employees? Do they enjoy their work? Do they often go above and beyond to ensure that your customers are happy? Perhaps more importantly,
What type of customer experience does your company deliver from outbound to inbound? Is it consistently positive? Are you in control of the conversation? When you start looking
How can agents stay productive while working remotely? Remote work has quickly gone from a trend to a necessity, and the speed of this shift has hit the
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