Forrester’s third annual survey of SMA professionals, done in conjunction with the USA chapter of the IT Service Management Forum (itSMF), shows that since 2011, areas like process
Software-as-a-service (SaaS) is the leading factor driving system replacements and net new investments in applications. Investment plans for 2014 reveal a significantly increased appetite for SaaS in a
Turn data into knowledge. Enable IT to mine social knowledge and create insight for the business. The trends encompassed by cloud, Big Data, social, and mobile have given
Imagine an IT organization that can deliver services faster with improved service quality while radically reducing the number of IT tickets. This isn’t a vision for the future.
Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, and Sogeti, its local professional services division, have released the findings of the sixth World
Read the Gartner analyst report and learn why IT operations leaders should avoid ad hoc, opportunistic implementations that introduce risk and result in expensive mistakes. Explore how they
Running the IT operations organization means you have hundreds of thousands of users depending on the availability and performance of your IT services. When problems arise, pinpoint the
There are multiple considerations when selecting a technology support provider. What do you get from HP Authorized Support Providers that you won’t from an Unauthorized Support Provider (USP),
Some organizations are turning to Unauthorized Support Providers (USPs) to cut costs. Though this strategy may help you save money in the short term, the risks of USPs
When a customer used a Unauthorized Support Provider (USP) to relocate one of their two-cabinet Superdome systems from one data center to another, it took the USP several
We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies.
This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
Cookie
Duration
Description
cookielawinfo-checkbox-analytics
11 months
This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional
11 months
The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary
11 months
This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others
11 months
This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance
11 months
This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy
11 months
The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
