ServiceNow Cloud Management: Accelerating and Strengthening Cloud Development and Operations

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The Promise of the Cloud—Delivered Simply and Securely Accelerating and strengthening cloud development and operations Unparalleled agility, superior speed, streamlined business services—the promise of the cloud is catnip to organizations ready to deliver stellar IT applications and services. But with great flexibility comes the need for effective governance, and the need for speed can come

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Rapidly Expand Service Agility

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Imagine you’re responsible for provisioning a large team of users with all the software they need to be productive, including enterprise-scale systems, web apps, mobile apps, and desktop office tools. These solutions may reside on your network, in the cloud, or on client machines. Fortunately, you have a single system of record for quickly provisioning

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Service Agility: Unleashing the Power of the Cloud

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The cloud is all about agility and innovation. It delivers resources on demand, simplifies application deployment, and dramatically reduces infrastructure costs. That’s why more and more enterprises are moving their critical workloads and business services into public, private and hybrid clouds. It’s the way of the future. However, ask yourself this. Is your IT organization

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Survey Report: Putting Service First

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Intergram Research Services surveyed senior managers in customer service roles at 200 U.S. enterprises with at least 500 employees. What customer service leaders do differently? The findings identified three strategies that lead to better service delivery. • First, top‑tier organizations have embraced the concept of providing customer service as a team sport. For example, top‑tier organizations

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The Essential Checklist for Modernizing Customer Service

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Best practices for delivering a modern customer service experience. Improving customer satisfaction ranks among the top strategic priorities for most enterprises. However, the majority of these firms struggle with fragmented customer service processes, siloed departments, and a lack of automation. This eBook, “The Essential Checklist for Modernizing Customer Service,” covers proven best practices for achieving

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Stage 2 ITSM eBook: Define Your Services for Fast and Accurate Service Delivery

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Just say yes to better service delivery. Provide better IT service delivery, more consistently, and with less effort. This eBook, “Define Your Services for Fast and Accurate Service Delivery,“ shows you: • A simple plan for defining and managing your services and building your single system of record in a CMDB • Best practices for incident,

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ESG Report: Status Quo Creates Security Risk

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Delivering rapid and consistent security response is easier said than done. Discover the top issues faced by security executives in this new paper from Sr. Principal Analyst Jon Oltsik at Enterprise Strategy Group. Based on input from more than 180 security executives, this paper pinpoints and examines the challenges of providing effective incident response. Insights

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IDC: Delivering Enterprise Value With Service Management

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IDC’s analysis of ServiceNow customers using the company’s suite of cloud-based service management solutions demonstrates that these customers are creating substantial business value for both their IT operations and their business operations. ServiceNow delivers this value by reducing fragmentation of IT and other environments, automating repeatable processes, and improving service delivery, thereby making employees more

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HR Leading Business Transformation

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HR is a people business, whether it’s helping employees, hiring and nurturing the best talent, motivating employees or creating career development opportunities. So why are so many HR professionals not able to focus on the high value activities that attracted them to HR in the first place? HR professionals spend 30% of their day on

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Simplifying HR Service Delivery

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Simplify your HR delivery and focus on what you love most—helping great employees build an even greater business. The average HR professional spends 12 hours a week answering routine calls and emails. Imagine breaking free of these time‑stealing manual tasks. What could you achieve with 30% more time? This practical guide will show you how

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