Remote work is now more important than ever. As isolation, social distancing, and COVID-19 quarantines are keeping people at home, your contact center now relies on remote working
There are endless benefits to implementing remote call centers, but the transition does present some challenges. One of the common concerns businesses have when moving to a remote
If your contact center closes its doors to protect the health and safety of employees, or simply to help scale operations, customer service operations will move online. If
While working remotely continues to grow in popularity, the decision to allow teams to work from home has typically presented more challenges for some areas of the business
While working remotely continues to grow in popularity, the decision to allow teams to work from home has typically presented more challenges for some areas of business when
In a cloud world, the limitations of premises-based contact center systems become more apparent. Whether your company has experience in contact center solutions or whether you’re just taking
Losing touch with customers as they wait on hold, closing phone services overnight, and limiting digital communication channels is a service leader’s ultimate enemy. Today, customers move fluidly
Consumers today are pressuring companies to push their technology in new directions as their demands continually evolve and change. Consequently, businesses are racing to expand their technology to
It’s estimated that businesses today collectively lose $62 billion per year due to poor customer service.1 So what factors account for this massive annual revenue loss?• High agent
It’s difficult to find consumers who thoroughly enjoy today’s contact center experience. No one is thrilled with the automated attendant greeting, an unintelligent voice system, or the incredibly
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