Communications
Master Class: How to Manage a Remote Call Center Team
There are endless benefits to implementing remote call centers, but the transition does present some challenges.
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Author: RingCentral
Communications
Master Class: What Changes With Remote Customer Support?
If your contact center closes its doors to protect the health and safety of employees, or simply to help scale operations, customer service operations will move online.
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Communications
Master Class: The Benefits of Remote Call Center Teams
While working remotely continues to grow in popularity, the decision to allow teams to work from home has typically presented more challenges for some areas of the business when compared to others.
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Communications
Remote Agent Playbook
While working remotely continues to grow in popularity, the decision to allow teams to work from home has typically presented more challenges for some areas of business when compared to others.
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Communications
The Total Economic Impact™ of Investing in RingCentral Contact Center
In a cloud world, the limitations of premises-based contact center systems become more apparent.
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Communications
How to Make Hold Times a Thing of the Past with Digital Customer Engagement
Losing touch with customers as they wait on hold, closing phone services overnight, and limiting digital communication channels is a service leader’s ultimate enemy.
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Communications
The Crux of the Modern Customer Experience
Consumers today are pressuring companies to push their technology in new directions as their demands continually evolve and change.
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Communications
The Collaborative Contact Center
It’s estimated that businesses today collectively lose $62 billion per year due to poor customer service.1 So what factors account for this massive annual revenue loss?
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Communications
Contact Center 2.0: Tomorrow’s Solutions For Today’s Customers
It’s difficult to find consumers who thoroughly enjoy today’s contact center experience.
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Communications
UC As a Service (UCaaS)
The UC as a Service (UCaaS) Scorecard profiles, analyzes, and ranks leading hosted unified communications service providers in the U.S. and Canada.
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