Author: RingCentral

There are endless benefits to implementing remote call centers, but the transition does present some challenges.

If your contact center closes its doors to protect the health and safety of employees, or simply to help scale operations, customer service operations will move online.

While working remotely continues to grow in popularity, the decision to allow teams to work from home has typically presented more challenges for some areas of the business when compared to others.

While working remotely continues to grow in popularity, the decision to allow teams to work from home has typically presented more challenges for some areas of business when compared to others.

In a cloud world, the limitations of premises-based contact center systems become more apparent.

Losing touch with customers as they wait on hold, closing phone services overnight, and limiting digital communication channels is a service leader’s ultimate enemy.

Consumers today are pressuring companies to push their technology in new directions as their demands continually evolve and change.

It’s estimated that businesses today collectively lose $62 billion per year due to poor customer service.1 So what factors account for this massive annual revenue loss?

It’s difficult to find consumers who thoroughly enjoy today’s contact center experience.

The UC as a Service (UCaaS) Scorecard profiles, analyzes, and ranks leading hosted unified communications service providers in the U.S. and Canada.