2022 Agent Experience Trends Report

RingCentral recently teamed up with Benchmark Portal to conduct a survey on contact center agent turnover and retention. In the survey, two-thirds of contact center leaders—65.6% of survey respondents—reported an increase in attrition, or agent turnover, over the past two years.

This report will reveal the top three factors of rising attrition rates among contact center agents and explore ways leadership teams can reverse this trend.