Key Considerations for Delivering Secure, Unparalleled Remote Access

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As companies scale, they add solutions leaving employees having with multiple gateways or access points to get to their applications, apps, and data. It creates a poor user experience, slows productivity, and opens organizations to security risks. With Citrix Workspace, IT is able to simplify connections with remote access while maintaining security and control. Download

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Master Class: The Benefits of Remote Call Center Teams

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While working remotely continues to grow in popularity, the decision to allow teams to work from home has typically presented more challenges for some areas of the business when compared to others. The decision to move from an office setting to a virtual team affects everyone in the business, so it’s important to know the

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Remote Agent Playbook

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This is a manual to help you prepare your contact centre with a business continuity plan to make remote work a functional reality. Your guide to everything you need to start working remotely, from how to stay engaged, to essential remote work tools, to examples of remote teams doing it right.

The Total Economic Impact™ of Investing in RingCentral Contact Center

By  | September 10, 2020 | Comments Off on The Total Economic Impact™ of Investing in RingCentral Contact Center  comments 

In a cloud world, the limitations of premises-based contact center systems become more apparent. Whether your company has experience in contact center solutions or whether you’re just taking your initial steps, selecting the wrong partner can have disastrous consequences down the line. That’s why we think you might want to join a webinar featuring a

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How to Make Hold Times a Thing of the Past with Digital Customer Engagement

By  | September 10, 2020 | Comments Off on How to Make Hold Times a Thing of the Past with Digital Customer Engagement  comments 

Losing touch with customers as they wait on hold, closing phone services overnight, and limiting digital communication channels is a service leader’s ultimate enemy. Today, customers move fluidly between businesses that best serve them, across channels that are most convenient to the customer, until their experience doesn’t meet expectations. Join this webinar with Brian Solis,

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The Crux of the Modern Customer Experience

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Consumers today are pressuring companies to push their technology in new directions as their demands continually evolve and change. Consequently, businesses are racing to expand their technology to ensure their customers can interact seamlessly with brands on their terms. Organizations who are not meeting these demands risk losing out, big. Today’s customers are abandoning products

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The Collaborative Contact Center

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It’s estimated that businesses today collectively lose $62 billion per year due to poor customer service.1 So what factors account for this massive annual revenue loss?• High agent turnover rates and slow ramp-up times• Time-consuming sharing of information• Inability to access needed experts, reducing first-contact resolution

Contact Center 2.0: Tomorrow’s Solutions For Today’s Customers

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It’s difficult to find consumers who thoroughly enjoy today’s contact center experience. No one is thrilled with the automated attendant greeting, an unintelligent voice system, or the incredibly cumbersome means required to talk to another human being.

UC As a Service (UCaaS)

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The UC as a Service (UCaaS) Scorecard profiles, analyzes, and ranks leading hosted unified communications service providers in the U.S. and Canada. Service provider scores are based on criteria such as installed base of financial stability, market share momentum, service development and support options. Service provider scores and data are displayed in charts and tables

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Enabling Digital Transformation with the Right UCaaS Solution

By  | September 10, 2020 | Comments Off on Enabling Digital Transformation with the Right UCaaS Solution  comments 

The cloud is changing the way we work. Disruptive technologies and business models are creating new opportunities to engage with co-workers, companies, and customers. However, workers are using an average of four communications apps each day, checking these 10 times an hour—leading to 32 days of productivity wasted each year. But the goal of the

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Digital Workplace of the Future: Enabling Human Communication in Your Workplace

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Cloud technologies have already dramatically reshaped how we all work and live. There’s no denying that businesses today are under tremendous pressure to keep up with the pace of change. The resulting disruptive technologies and business models are creating new opportunities to engage with co-workers, companies, and customers. However, the impact isn’t always positive. Workers

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