Too many engineering teams aren’t set up for success (or satisfaction). The emphasis on full-stack hiring means engineers are pressured to extend outside of the areas they do their best work—their zones of excellence. Backend engineers in particular feel the pain of keeping up with frameworks, managing frontend complexity, and context switching between backend and […]
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Everyone is talking about how cloud computing may bring considerable benefits to small and medium-sized businesses (SMBs). It allows even organizations with limited resources to store critical data or leverage considerable computing power without purchasing additional software and hardware. Cloud computing not only reduces overhead costs but also allows SMBs to focus their resources on […]
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The BlackBerry® 10 Ready Program is designed to help address the important questions enterprise customers have expressed leading up to launch. To make things easy, all the relevant information, tools, resources, and offers you may need as you prepare for a seamless transition are in one place. This document provides a quick, convenient overview of […]
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Manageability, security and support – these are just a few of the reasons BlackBerry® Enterprise Service 10 is such a powerful Enterprise Mobility Management (EMM) solution. But as you’ll learn in this overview document, what makes it stand out even more is its flexibility: Control devices running on iOS, Android™ and BlackBerry® operating systems, across […]
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BlackBerry® Enterprise Service 10 is a next-generation Enterprise Mobility Management (EMM) platform for securely managing all your organization’s devices: BlackBerry, iOS and Android™ smartphones and tablets, personally owned or corporate-deployed. This overview document provides 10 hands-on tips for IT administrators who want to make their organization’s transition to BlackBerry® 10 as simple, seamless and streamlined […]
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The rise of the internet has meant big changes for customer service. No longer reliant on talking with a call center agent to resolve a problem, check the status of an order or get advice on choosing the right product, consumers today have an array of digital customer service tools at their disposal, the newest […]
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Best-in-Class organizations execute on a strategy that supports the multi-channel nature of customer requests. These leading organizations do not just open up their service infrastructures to accommodate new channels, but also empower their teams to deliver an effective and consistent experience regardless of the channel selected by the customer. This document will highlight the key […]
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Built on the results of an annual survey of Internet shoppers worldwide, the 2013 Live Chat Effectiveness report outlines Internet shopper communication and purchasing behavior and preferences. The report includes findings specific to live chat technology, as well as other engagement channels, such as phone, email and social media. This year’s report explores how Internet […]
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Based on research with more than three hundred companies, this report takes a close look at how live chat is used and measured in support settings, how organizations use live chat to engage with prospects and customers, metrics used to measure live chat success in support engagements and why organizations believe live chat helps them […]
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Live chat has proven itself in the support world by providing fast return on investment through easily-achieved agent efficiencies. While there is still ground to cover in the opt-in world of passive chat, the new frontier in web-based customer engagement technology lies within a more dynamic discipline – the optimization of invitation driven chats. In […]
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Storage virtualization has moved from “nice-to-have” to “must-have” status. This paper introduces storage virtualization and surveys the challenges that it can help to solve in the critical areas of engineering, operational and financial efficiency.
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