A Guide to Private Cloud Security

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With private cloud, IT can achieve virtually all the key benefits of the public cloud—such as resource pooling, self-service provisioning and elastic scalability—while asserting greater control over security, protection and compliance. Download this e-book to learn more.

Software-Defined Storage Makes Economic Sense

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The appliance approach to data storage is inefficient and expensive.  Find out what your storage vendor doesn’t want you to know about storage virtualization.    

Categories: White Papers

Multichannel Customer Service: Best Practices for Building Retail Loyalty

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The rise of the internet has meant big changes for customer service. No longer reliant on talking with a call center agent to resolve a problem, check the status of an order or get advice on choosing the right product, consumers today have an array of digital customer service tools at their disposal, the newest

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Improving Engagement with Multi-Channel Service

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Best-in-Class organizations execute on a strategy that supports the multi-channel nature of customer requests. These leading organizations do not just open up their service infrastructures to accommodate new channels, but also empower their teams to deliver an effective and consistent experience regardless of the channel selected by the customer. This document will highlight the key

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Live Chat Effectiveness 2013

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Built on the results of an annual survey of Internet shoppers worldwide, the 2013 Live Chat Effectiveness report outlines Internet shopper communication and purchasing behavior and preferences. The report includes findings specific to live chat technology, as well as other engagement channels, such as phone, email and social media. This year’s report explores how Internet

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Live Chat in Support Environments

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Based on research with more than three hundred companies, this report takes a close look at how live chat is used and measured in support settings, how organizations use live chat to engage with prospects and customers, metrics used to measure live chat success in support engagements and why organizations believe live chat helps them

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Live Chat’s New ROI

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Live chat has proven itself in the support world by providing fast return on investment through easily-achieved agent efficiencies. While there is still ground to cover in the opt-in world of passive chat, the new frontier in web-based customer engagement technology lies within a more dynamic discipline – the optimization of invitation driven chats. In

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Case Study: Medallia Streamlines Account Provisioning With Okta

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Hear how Okta automates employee onboarding and offboarding through deep integration between Workday, Medallia’s human resources information system, and Active Directory.

A New World Order for IT

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With a secure foundation in place to manage internal IT, many IT leaders are thinking about a foundation for the entire business. In the new world of mobile apps, cloud services, and the Internet of Everything, people, processes, data, and devices are all converging to reshape how day-to-day business is done. Companies are reaching out

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A User-Centric Approach to Integrated Identity and Mobility Management

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Part of a strong foundation for cloud-first, mobile-first IT includes supporting BYOD. BYOD can improve end user satisfaction and enable employees to work anywhere from any device. To really get these benefits though, the end-user experience must provide seamless access to the applications end-users want and need. Accomplishing this starts with extending app provisioning to

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Businesses @ Work, March 2016

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Have you ever wondered which enterprise cloud apps are most popular? Or which industries tend to use Office 365 versus Google Apps? Did you know that 43% of Okta customers have enabled deprovisioning? From where we sit, Okta has a unique view into the adoption and utilization of cloud apps in the enterprise. Our Businesses

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