A Guide to Private Cloud Security
With private cloud, IT can achieve virtually all the key benefits of the public cloud—such as resource pooling, self-service provisioning and elastic scalability—while asserting greater control over security, protection and compliance. Download this e-book to learn more.
HP Thin Technologies: A Competitive Comparison
As the drive to “do more with less” becomes a mantra for many organizations, optimizing space utilization is a key goal of many IT departments. Storage continues to be one of the major cost components of today’s infrastructure deployments. Thin technology, including thin provisioning, offers efficiency benefits that can significantly reduce both capital and operational
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HP 3PAR StoreServ 7000: Enterprise for the Mid-range
Over the past couple of years the mid-range storage market has become a hotbed of ongoing innovation. The mid-market demands enterprise capability — performance, resiliency, and features — but with an innovative level of simplification and a unique level of adaptability. In this Product in Depth paper, Taneja Group surveys mid-range storage systems across key
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Email Is A Key Workload For Storage Strategy
Email has been a mission-critical application for years and at the heart of organizations’ communications and business practices. From an architecture perspective, email has frequently been walled off, sitting on separate servers and using separate back-end storage systems. With advances in server hardware and the rise of virtualization, this appears to be changing. Read this
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Storage Virtualization: An Insider’s Guide
Storage virtualization has moved from “nice-to-have” to “must-have” status. This paper introduces storage virtualization and surveys the challenges that it can help to solve in the critical areas of engineering, operational and financial efficiency.
Virtualizing Business Critical Applications?
The primary challenge when virtualizing Tier 1 applications is storage performance. Learn how to get around I/O bottlenecks and eliminate downtime risk.
Software-Defined Storage Makes Economic Sense
The appliance approach to data storage is inefficient and expensive. Find out what your storage vendor doesn’t want you to know about storage virtualization.
Software-Defined Storage Makes Economic Sense
The appliance approach to data storage is inefficient and expensive. Find out what your storage vendor doesn’t want you to know about storage virtualization.
Multichannel Customer Service: Best Practices for Building Retail Loyalty
The rise of the internet has meant big changes for customer service. No longer reliant on talking with a call center agent to resolve a problem, check the status of an order or get advice on choosing the right product, consumers today have an array of digital customer service tools at their disposal, the newest
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Improving Engagement with Multi-Channel Service
Best-in-Class organizations execute on a strategy that supports the multi-channel nature of customer requests. These leading organizations do not just open up their service infrastructures to accommodate new channels, but also empower their teams to deliver an effective and consistent experience regardless of the channel selected by the customer. This document will highlight the key
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Live Chat Effectiveness 2013
Built on the results of an annual survey of Internet shoppers worldwide, the 2013 Live Chat Effectiveness report outlines Internet shopper communication and purchasing behavior and preferences. The report includes findings specific to live chat technology, as well as other engagement channels, such as phone, email and social media. This year’s report explores how Internet
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