Storage Virtualization: An Insider’s Guide

By 

Storage virtualization has moved from “nice-to-have” to “must-have” status. This paper introduces storage virtualization and surveys the challenges that it can help to solve in the critical areas of engineering, operational and financial efficiency.

Virtualizing Business Critical Applications?

By 

The primary challenge when virtualizing Tier 1 applications is storage performance. Learn how to get around I/O bottlenecks and eliminate downtime risk.

Software-Defined Storage Makes Economic Sense

By 

The appliance approach to data storage is inefficient and expensive.  Find out what your storage vendor doesn’t want you to know about storage virtualization.

Software-Defined Storage Makes Economic Sense

By 

The appliance approach to data storage is inefficient and expensive.  Find out what your storage vendor doesn’t want you to know about storage virtualization.    

Categories: White Papers

Multichannel Customer Service: Best Practices for Building Retail Loyalty

By 

The rise of the internet has meant big changes for customer service. No longer reliant on talking with a call center agent to resolve a problem, check the status of an order or get advice on choosing the right product, consumers today have an array of digital customer service tools at their disposal, the newest

Read More…

Improving Engagement with Multi-Channel Service

By 

Best-in-Class organizations execute on a strategy that supports the multi-channel nature of customer requests. These leading organizations do not just open up their service infrastructures to accommodate new channels, but also empower their teams to deliver an effective and consistent experience regardless of the channel selected by the customer. This document will highlight the key

Read More…

Live Chat Effectiveness 2013

By 

Built on the results of an annual survey of Internet shoppers worldwide, the 2013 Live Chat Effectiveness report outlines Internet shopper communication and purchasing behavior and preferences. The report includes findings specific to live chat technology, as well as other engagement channels, such as phone, email and social media. This year’s report explores how Internet

Read More…

Live Chat in Support Environments

By 

Based on research with more than three hundred companies, this report takes a close look at how live chat is used and measured in support settings, how organizations use live chat to engage with prospects and customers, metrics used to measure live chat success in support engagements and why organizations believe live chat helps them

Read More…

Live Chat’s New ROI

By 

Live chat has proven itself in the support world by providing fast return on investment through easily-achieved agent efficiencies. While there is still ground to cover in the opt-in world of passive chat, the new frontier in web-based customer engagement technology lies within a more dynamic discipline – the optimization of invitation driven chats. In

Read More…

Case Study: Medallia Streamlines Account Provisioning With Okta

By 

Hear how Okta automates employee onboarding and offboarding through deep integration between Workday, Medallia’s human resources information system, and Active Directory.

© Copyright 2016 Techprohub and TechPRO Media. All Rights Reserved.