Email Is A Key Workload For Storage Strategy

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Email has been a mission-critical application for years and at the heart of organizations’ communications and business practices.  From an architecture perspective, email has frequently been walled off, sitting on separate servers and using separate back-end storage systems.  With advances in server hardware and the rise of virtualization, this appears to be changing.  Read this

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Categories: Storage, White Papers

Storage Virtualization: An Insider’s Guide

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Storage virtualization has moved from “nice-to-have” to “must-have” status. This paper introduces storage virtualization and surveys the challenges that it can help to solve in the critical areas of engineering, operational and financial efficiency.

Virtualizing Business Critical Applications?

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The primary challenge when virtualizing Tier 1 applications is storage performance. Learn how to get around I/O bottlenecks and eliminate downtime risk.

Software-Defined Storage Makes Economic Sense

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The appliance approach to data storage is inefficient and expensive.  Find out what your storage vendor doesn’t want you to know about storage virtualization.

Software-Defined Storage Makes Economic Sense

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The appliance approach to data storage is inefficient and expensive.  Find out what your storage vendor doesn’t want you to know about storage virtualization.    

Categories: White Papers

Multichannel Customer Service: Best Practices for Building Retail Loyalty

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The rise of the internet has meant big changes for customer service. No longer reliant on talking with a call center agent to resolve a problem, check the status of an order or get advice on choosing the right product, consumers today have an array of digital customer service tools at their disposal, the newest

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Improving Engagement with Multi-Channel Service

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Best-in-Class organizations execute on a strategy that supports the multi-channel nature of customer requests. These leading organizations do not just open up their service infrastructures to accommodate new channels, but also empower their teams to deliver an effective and consistent experience regardless of the channel selected by the customer. This document will highlight the key

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Live Chat Effectiveness 2013

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Built on the results of an annual survey of Internet shoppers worldwide, the 2013 Live Chat Effectiveness report outlines Internet shopper communication and purchasing behavior and preferences. The report includes findings specific to live chat technology, as well as other engagement channels, such as phone, email and social media. This year’s report explores how Internet

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Live Chat in Support Environments

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Based on research with more than three hundred companies, this report takes a close look at how live chat is used and measured in support settings, how organizations use live chat to engage with prospects and customers, metrics used to measure live chat success in support engagements and why organizations believe live chat helps them

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Live Chat’s New ROI

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Live chat has proven itself in the support world by providing fast return on investment through easily-achieved agent efficiencies. While there is still ground to cover in the opt-in world of passive chat, the new frontier in web-based customer engagement technology lies within a more dynamic discipline – the optimization of invitation driven chats. In

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