Mobility Strategy Truly Integrated With Mainstream Business Operations
There is plenty of research showing that mobile workers are more efficient and productive. Yet simply mobilizing every worker does not necessarily make the business as a whole run better. If you mobilize workers without regard to how those workers’ mobile activities integrate with mainstream business operations, you may be setting your organization up for
Cisco: Telecom Case Study
A leading global communications company with customers in more than 170 countries, BT offers fixed-line services, broadband, mobile and TV products and services to consumers, enterprise companies, and the public sector. BT Global Services is one of the company’s four customer-facing lines of business, providing managed networked IT services for large corporate and public sector customers.
Yankee Group Mobile WAN Optimization Report
Mobile work continues to evolve. Your organization must keep up with the demands of its mobile workforce. This report introduces the concept of mobile WAN optimization and provides three case studies including RCM, PRTM and Einstein that highlight how this emerging technology can help IT departments achieve what previously appeared to be conflicting goals.
Case Study: Telefonica Moves Into The Cloud
Telefónica is one of the world’s leading integrated operators in the telecommunication sector, providing communication, information and entertainment solutions, with a presence in Europe, Latin America and Asia. The company’s growth strategy is focused on the territories in which it has a strong foothold: Spain, Europe and Latin America. To galvanize its marketplace position and
Creating The Enterprise-Class Tablet Environment
Corporate tablet use is rising fast – but most tablets are designed for consumer use, not created to meet the increasingly complex security and productivity needs of enterprise employees. In this Yankee Group whitepaper, find out why creating an enterprise-class tablet environment should be at the top of the list for every security-conscious organization.
IDC Business Value Of Blades
The IDC Business Value of Blade white paper examines how midsize companies spanning the education, healthcare, media, retail, research, and telecommunications (service provider) industries were able to reduce their annual IT infrastructure cost per user by almost 25 percent by migrating to a blade platform. IDC estimates that over a three-year period, the companies in
Multichannel Customer Service: Best Practices for Building Retail Loyalty
The rise of the internet has meant big changes for customer service. No longer reliant on talking with a call center agent to resolve a problem, check the status of an order or get advice on choosing the right product, consumers today have an array of digital customer service tools at their disposal, the newest
Live Chat Effectiveness 2013
Built on the results of an annual survey of Internet shoppers worldwide, the 2013 Live Chat Effectiveness report outlines Internet shopper communication and purchasing behavior and preferences. The report includes findings specific to live chat technology, as well as other engagement channels, such as phone, email and social media. This year’s report explores how Internet
Case Study: Medallia Streamlines Account Provisioning With Okta
Hear how Okta automates employee onboarding and offboarding through deep integration between Workday, Medallia’s human resources information system, and Active Directory.
A New World Order for IT
With a secure foundation in place to manage internal IT, many IT leaders are thinking about a foundation for the entire business. In the new world of mobile apps, cloud services, and the Internet of Everything, people, processes, data, and devices are all converging to reshape how day-to-day business is done. Companies are reaching out