Faster Firmware Updates and System Fixes for a Manufacturing Organization

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Some organizations are turning to Unauthorized Support Providers (USPs) to cut costs. Though this strategy may help you save money in the short term, the risks of USPs can end up costing you in a big way. This case study describes what can go wrong with firmware updates when relying on USPs, and reveals how

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A Government Agency Faces Double Trouble With Relocation Using a USP

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When a customer used a Unauthorized Support Provider (USP) to relocate one of their two-cabinet Superdome systems from one data center to another, it took the USP several days to determine they lacked the expertise necessary. Learn how the customer could have spared days of downtime by using HP Relocation Services.

Genuine Parts Save the Day For a Government Finance Agency

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When HP took over a customer’s hardware and software support contract from a Unauthorized Support Provider (USP), a hardware site audit found a large number of counterfeit hard drives installed on failed servers and storage, which resulted in a large volume of disk drive failures.  Learn how HP resolved the issue, and how they saved

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IDC MarketScape: Worldwide Datacenter Hardware Support Services 2013 Vendor Assessment

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This excerpt from IDC’s 2013 Vendor Assessment provides expert analysis of the hardware support services market.  See how HP was positioned and why.

Using Experience-Driven Analytics to Win the User

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In a world of apps, the user is king. Users have higher expectations when it comes to applications – they want a more personal, targeted, relevant experience. But ratings and reviews aren’t enough. Discover how you can pinpoint the exact problems in your mobile app and how to resolve them before they affect user experience

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Apps On BlackBerry 10: What Every Developer Should Know

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This document is designed to help app developers understand what’s involved in both migrating and creating apps for BlackBerry® 10. You’ll also find out about features that make the BlackBerry 10 experience unique when it comes to developing, deploying, and managing the apps that enterprises rely on today, and will tomorrow.

Categories: Developers, Mobile

Fraud Alert: New Phishing Tactics — and How They Impact Your Business

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Phishing attacks are still around a) because they’re easy to execute, and b) because they generally work. Did you know 800,000 users click on malicious links every single day? This white paper outlines a number of best practices that will help protect your organization and your users from phishing attacks and details the latest phishing

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Choose the Right Security Solution: Moving Beyond SSL to Establish Trust

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Choosing the right security solution is critical to the success of an online business. Look for trust-based security solutions that deliver protection and consumer peace-of-mind through cutting edge technology and integration with complementary third-party solutions.

Case Study: What Can Go Wrong During A Relocation

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When a customer used a USP to relocate one of their two-cabinet Superdome systems from one data center to another, it took the USP several days to determine they lacked the expertise necessary. Learn how the customer could have spared days of downtime by using HP Relocation Services.

Case Study: What Can Go Wrong With Firmware Updates

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After a customer awarded hardware support on their server to a USP to cut costs, a hardware failure was unable to be resolved by the USP over several days. Read how HP solved the issue, and how they saved the customer valuable uptime.  

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