MTBC Announces Launch of Accountable Care Organization Analytics Module

By  | April 3, 2017 | Comments Off on MTBC Announces Launch of Accountable Care Organization Analytics Module  comments 

“MTBC’s cloud-based business intelligence and analytics tools provide healthcare practices with full visibility and trend analyses regarding critical clinical, …

Survey Report: Putting Service First

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Intergram Research Services surveyed senior managers in customer service roles at 200 U.S. enterprises with at least 500 employees. What customer service leaders do differently? The findings identified three strategies that lead to better service delivery. • First, top‑tier organizations have embraced the concept of providing customer service as a team sport. For example, top‑tier organizations

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The Power of Cloud-Based Communications Platforms: Making HIPAA-Compliant, Mobile Health a Reality Today

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Healthcare organizations are under intense pressure to deliver the highest- quality patient care while complying with state and federal regulations and reducing clinical operation costs. As a result, they require a communications solution that enables better staff collaboration and response times—all while offering security and cost efficiency. This also means delivering communications across the channels

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Maximizing the Power of the Cloud Integrating Communications With Business Applications (Infonetics Paper)

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In this white paper, IHS Infonetics Research discusses how businesses are steadily migrating voice and Unified Communications (UC) to a hosted cloud model. This trend enables seamless use of emails, text messages, instant messages, voice and video—from anywhere. However, key business applications largely remain in their own silos. The paper describes the next wave of

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Calculating the Real Cost of  Cloud Phone System

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The biggest problems with on-premise PBX systems revolve around manageability, flexibility, and cost. When replacing a legacy system, the basic cost of getting a new system up and running may be the most conspicuous concern. But it pays to look beyond the obvious hard costs of a new PBX / IP PBX and phones. This

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5 Ways Disaster Recovery Whitepaper (Contact Center)

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Disaster recovery and business continuity plans to prepare for catastrophic events have become must-haves for most companies, and are even mandated in certain industries. However, if you operate a contact center, it doesn’t take a hurricane or earthquake to have a disastrous impact on your business. It could be as simple as someone unplugging a

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Forrester: Contact Centers Must Go Digital Or Die

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In a 2015 Forrester customer service survey to more than 7,000 adults in the United States, 77% stated their top priority is to have companies value their time. Optimizing your contact center to support customer expectations has an invaluable impact on satisfaction and loyalty. The white paper “Contact Centers Must Go Digital or Die” illustrates:

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Four Non-Obvious Writing Mistakes Every IT Professional Should Avoid

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Techprohub is committed to helping IT decision makers and professionals get the latest research. But while you are learning and writing about advanced tech such as cloud computing, virtualization, mobility, and other emerging trends, did you know you could be doing it incorrectly? Just as a stray character can mess up an entire string of code, so

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Four Ways to Determine if a Cloud Computing Service is Good for Your Company

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Cloud platforms are gaining popularity among companies looking to increase efficiency, agility, and revenue.  Small and med-sized businesses are the most agile and able to adopt cloud technologies most easily, but big businesses today are also switching many of their operations to the cloud. The cloud offers a company the ability to access a wide variety

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The State of the CIO in 2014

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Back in early 2013 Gartner research projected that by 2017, CMOs were on track to end up with larger IT budgets than CIOs. Clearly this is not the trend we are seeing today as we believe CIO influence continues to grow rather than shrink. We simply need to take a quick look into todays Cloud Computing

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