Forrester – Top Unified Communication Trends For Midsize Businesses

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Everyone is trying to get ahead of collaboration. Find out how your company compares and what you need to consider. Read “Top UC Trends For Midsize Businesses”, a commissioned study conducted by Forrester Consulting on behalf of Cisco to learn about the latest trends and how others are planning for the future.

Magic Quadrant for Enterprise File Synchronization and Sharing

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Enterprise file synchronization and sharing (EFSS) has become a priority for organizations to enable a modern, digital workplace for employees, partners, and even clients. Organizations are increasingly investing in enterprise-class capabilities such as EFSS, which complement mobile productivity and collaboration features with data protection, security, and compliance. However, the sheer number and variety of vendors

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Box + Office 365: Collaboration That’s More Powerful, Productive, and Secure

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Today’s IT organizations are asked to give employees the devices and applications they need to work anywhere, while protecting their company’s most valuable information from increasingly sophisticated security threats. Traditional on-premises solutions aren’t cutting it — they restrict collaboration, limit choice, and bottleneck productivity. And most cloud solutions can’t deliver the security, control, and oversight

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The Forrester Wave™: ECM Business Content Services, Q3 2015

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Business content typically originates inside the enterprise, but the growing need to work with external stakeholders is changing how enterprise architecture (EA) professionals assess their vendors and prioritize requirements. This Forrester’s 31-criteria evaluation of enterprise content management (ECM) business content services vendors has identified the eleven most significant software providers in the category. This analyst

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Top 10 Reasons Why Businesses Use Box + Office 365

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Today’s IT organizations are asked to meet two often opposing requirements: providing employees — now more mobile than ever — with software they want to use and protecting their company’s most valuable information, wherever it’s needed. Leading businesses are taking a best-of-breed approach. By leveraging Microsoft productivity applications and the Box content platform, companies are

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Today’s State of Work: The Service Experience Gap

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Survey highlights key challenges and opportunities for improving services in the workplace. A new report from ServiceNow, “Today’s State of Work: The Service Experience Gap,” shows that business services typically fall far short of the service experiences we enjoy in our personal lives. Despite significant technological advances and leading examples from consumer companies such as

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Investing in ITIL-Aligned ITSM Technology

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If you are interested in implementing ITIL – the IT service management (ITSM) framework – you need to carefully consider the blend of people, processes, and technology that you use to support an ITIL rollout. Your company could attempt to adopt ITIL without fit-for-purpose ITSM technology, but the result would leave people “working harder, not

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A Practical Approach to ITIL Adoption

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The adoption of ITIL is widespread and tens of thousands of companies are already reaping its benefits. But, as with any process, there are a number of common ITIL adoption mistakes to avoid. When creating your ITIL vision and planning for integrating ITIL into your organization, you can learn by those who have gone before.

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Crossing the Legacy ITSM Chasm: A Risk/Benefits Assessment

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IT Service Management (ITSM) is changing dramatically in scope and value in many IT environments, according to EMA industry research. And yet in some IT organizations, ITSM remains a reactive holdover with declining relevance to both the business and to IT as a whole. This result may include severe impact on: IT performance Business value

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Are You Running Your Service Desk or is Your Service Desk Running You?

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The End of No. The Beginning of Now. Read the eBook and learn how to consolidate and get control of your service desk.

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