VMware vCloud Air for Higher Education

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Higher education is in the midst of fundamental changes that are reshaping the future of both the mission and the business. As technology helps campuses better reach beyond their traditional physical borders, decision-makers expect IT to offer the solutions and leadership needed to deliver better services to students, staff, and researchers while simplifying IT costs

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Stage 2 ITSM eBook: Define Your Services for Fast and Accurate Service Delivery

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Just say yes to better service delivery. Provide better IT service delivery, more consistently, and with less effort. This eBook, “Define Your Services for Fast and Accurate Service Delivery,“ shows you: • A simple plan for defining and managing your services and building your single system of record in a CMDB • Best practices for incident,

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ESG Report: Status Quo Creates Security Risk

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Delivering rapid and consistent security response is easier said than done. Discover the top issues faced by security executives in this new paper from Sr. Principal Analyst Jon Oltsik at Enterprise Strategy Group. Based on input from more than 180 security executives, this paper pinpoints and examines the challenges of providing effective incident response. Insights

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IDC: Delivering Enterprise Value With Service Management

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IDC’s analysis of ServiceNow customers using the company’s suite of cloud-based service management solutions demonstrates that these customers are creating substantial business value for both their IT operations and their business operations. ServiceNow delivers this value by reducing fragmentation of IT and other environments, automating repeatable processes, and improving service delivery, thereby making employees more

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HR Leading Business Transformation

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HR is a people business, whether it’s helping employees, hiring and nurturing the best talent, motivating employees or creating career development opportunities. So why are so many HR professionals not able to focus on the high value activities that attracted them to HR in the first place? HR professionals spend 30% of their day on

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Simplifying HR Service Delivery

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Simplify your HR delivery and focus on what you love most—helping great employees build an even greater business. The average HR professional spends 12 hours a week answering routine calls and emails. Imagine breaking free of these time‑stealing manual tasks. What could you achieve with 30% more time? This practical guide will show you how

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Practical Guide to Efficient Security Response Checklist

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On average, it takes nine months to detect and contain a data breach. Discover the seven security operations capabilities you need to decrease that time and reduce your risk of exposure. Are the following issues slowing your security teams down? • Too many alerts • Manual processes • Barriers between security and IT This eBook,

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Modernizing Customer Service Quick Guide

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Frustrated by the limitations of CRM and reactive service? Discover a holistic new approach to delivering customer service that can help your business reach new heights of service excellence. Despite best efforts, is your customer service team struggling to become: • More efficient? • More proactive? • A strategic asset? This whitepaper, A Quick Guide

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Trends 2016: The Future of Customer Service

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In the age of the customer, executives don’t decide how customer-centric their companies are — customers do. The growing demand for easy, effective, and deeply personal service is shaping customer service technology priorities. Download this Forrester Report to see the top trends for 2016 that customer service organizations should take into account as they formulate

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Five Key Initiatives To Wow Your Workforce With  Your Service Desk

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Ready to Wow Your Workforce? 5 key initiatives for a service desk that’s built to impress. A rock star service desk keeps a company humming along. But when they miss a beat, productivity comes to a screeching halt. Create a service desk that’s built to impress with Five Key Initiatives to Wow Your Workforce with

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