HR Leading Business Transformation

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HR is a people business, whether it’s helping employees, hiring and nurturing the best talent, motivating employees or creating career development opportunities. So why are so many HR professionals not able to focus on the high value activities that attracted them to HR in the first place? HR professionals spend 30% of their day on

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Simplifying HR Service Delivery

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Simplify your HR delivery and focus on what you love most—helping great employees build an even greater business. The average HR professional spends 12 hours a week answering routine calls and emails. Imagine breaking free of these time‑stealing manual tasks. What could you achieve with 30% more time? This practical guide will show you how

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Practical Guide to Efficient Security Response Checklist

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On average, it takes nine months to detect and contain a data breach. Discover the seven security operations capabilities you need to decrease that time and reduce your risk of exposure. Are the following issues slowing your security teams down? • Too many alerts • Manual processes • Barriers between security and IT This eBook,

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Modernizing Customer Service Quick Guide

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Frustrated by the limitations of CRM and reactive service? Discover a holistic new approach to delivering customer service that can help your business reach new heights of service excellence. Despite best efforts, is your customer service team struggling to become: • More efficient? • More proactive? • A strategic asset? This whitepaper, A Quick Guide

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Trends 2016: The Future of Customer Service

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In the age of the customer, executives don’t decide how customer-centric their companies are — customers do. The growing demand for easy, effective, and deeply personal service is shaping customer service technology priorities. Download this Forrester Report to see the top trends for 2016 that customer service organizations should take into account as they formulate

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Five Key Initiatives To Wow Your Workforce With  Your Service Desk

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Ready to Wow Your Workforce? 5 key initiatives for a service desk that’s built to impress. A rock star service desk keeps a company humming along. But when they miss a beat, productivity comes to a screeching halt. Create a service desk that’s built to impress with Five Key Initiatives to Wow Your Workforce with

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Who’s Afraid of Legacy Consolidation?

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Why there’s no need to fear replacing your ITSM legacy suite. Migrating to a modern ITSM platform has myriad benefits. So why aren’t more companies doing it? This white paper explores the fear of legacy suite change and how to overcome it, including: • The power of a cloud-based ITSM platform to transform your IT

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Top 10 Reasons to Switch to Cisco UCS When Migrating From Windows 2003

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As Microsoft Windows Server 2003 nears its end-of-support date in July 2015, businesses still running the aging OS are facing a number of vital considerations. The computing landscape has changed drastically since the release of Windows Server 2003 more than a decade ago. Although the Windows Server 2003 platform worked well in its time, after

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Top 5 Reasons to Deploy Cisco UCS

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Read this solution brief to see how to lower your TCO and risk while deploying and scaling applications faster. Transform your IT with agile, automated, application-centric systems.

Aragon: Globe for Web and Video Conferencing 2015

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The 2015 Aragon Research Globe™ for web and video conferencing examines 22 major providers in the market. Emerging use cases make real-time collaboration a strategic imperative that requires proper planning and execution.

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