Where to Find Top Tech Talent Beyond the Obvious

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Finding technical talent can be a daunting and challenging task. It used to be that you could find it in obvious places, but the growing demand for these candidates at almost any skill level has made it feel like there is a shortage. And if you do manage to find qualified people, they’re often already

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How to Choose the Right E-Learning Partner

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Your training needs are evolving. Training today needs to be on standby—easier for employees to access whenever and wherever they need it. Or, maybe you’re facing a cost-cutting situation. Perhaps your organization has been entrenched in instructorled training for decades but it’s no longer meeting all of your needs because you now have a broad,

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The Essential Checklist for Modernizing Customer Service

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Best practices for delivering a modern customer service experience. Improving customer satisfaction ranks among the top strategic priorities for most enterprises. However, the majority of these firms struggle with fragmented customer service processes, siloed departments, and a lack of automation. This eBook, “The Essential Checklist for Modernizing Customer Service,” covers proven best practices for achieving

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Trend Report: Why Businesses are Moving to the Cloud

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The cloud is the future. Sure, you’ve heard this before. But why should you care? Microsoft commissioned Spiceworks, a network of IT pros, to survey over 250 IT experts working at small to mid-sized businesses to tell us how to do more with less. The IT pros had this to say, “As a result of

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7 Ways to Work Smarter in the Cloud

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Efficient collaboration and communication are vital components in the success of every business. Luckily, Office 365 makes it easier than ever to work smarter, not harder, so you can do your best work. With Office 365 apps like Word, Excel, PowerPoint, and Outlook, as well as other productivity apps, you can redefine how you communicate

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What I Wish I knew – Five Small-Business Owners Share Their Success Secrets

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Every large business was once a small business, and every small business begins the same way. One or two people have an inspiring idea. That idea becomes a dream. And then passion and hard work transform the dream into reality—and a thriving company. Although each small business has a unique story, all entrepreneurs face many

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VMware vCloud Air for Higher Education

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Higher education is in the midst of fundamental changes that are reshaping the future of both the mission and the business. As technology helps campuses better reach beyond their traditional physical borders, decision-makers expect IT to offer the solutions and leadership needed to deliver better services to students, staff, and researchers while simplifying IT costs

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Stage 2 ITSM eBook: Define Your Services for Fast and Accurate Service Delivery

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Just say yes to better service delivery. Provide better IT service delivery, more consistently, and with less effort. This eBook, “Define Your Services for Fast and Accurate Service Delivery,“ shows you: • A simple plan for defining and managing your services and building your single system of record in a CMDB • Best practices for incident,

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ESG Report: Status Quo Creates Security Risk

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Delivering rapid and consistent security response is easier said than done. Discover the top issues faced by security executives in this new paper from Sr. Principal Analyst Jon Oltsik at Enterprise Strategy Group. Based on input from more than 180 security executives, this paper pinpoints and examines the challenges of providing effective incident response. Insights

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IDC: Delivering Enterprise Value With Service Management

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IDC’s analysis of ServiceNow customers using the company’s suite of cloud-based service management solutions demonstrates that these customers are creating substantial business value for both their IT operations and their business operations. ServiceNow delivers this value by reducing fragmentation of IT and other environments, automating repeatable processes, and improving service delivery, thereby making employees more

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