Instant Gratification – Satisfy the New Consumer With Engaged, Omnipresent Agents
Attend this webinar to learn how combining a cloud contact center with cloud UCaaS transforms CX. You will discover how to extend contact center capabilities to any employee in your organization, and enable direct relationships between customers and your agents—including people with specialized roles outside the contact center. The internet, mobile devices and the availability
Nemertes Webinar – Achieving Communications Agility with a Cloud Network
Join John Burke and Irwin Lazar from Nemertes Research as they explore the benefits of unified communications as a service (UCaaS), which includes global reliability, workforce productivity, and freedom from old PBX hardware and costs. Learn how to configure network architectures to support powerful cloud communications that enhance mobility and agility. Discover the options and
News Corp Transforms Media. Okta Helps All 25,000 Global Employees Connect
Collaboration across the global enterprise. News Corp is expanding its media business to include online real estate services, digital ad tech, and marketing solutions. Okta helps all those business units share content and products, so that the company can realize the value of acquisitions more quickly.
ENGIE Leads The World to a Sustainable Future. Okta Plays a Critical Role
Global transformation for a planetary challenge. ENGIE Group Digital and IT Department was tasked with developing an infrastructure to support the global transition of 150,000 employees on a short timeline. Hear ENGIE’s Deputy Group CIO Claude Pierre and Chief Infrastructure Officer Youssef Tahani detail how they connected 24 business units globally, while facilitating adaptation and
IDC Vendor Spotlight: Leveraging the Public Cloud for Datacenter Replacement & Extension
As organizations begin to adopt public cloud, one element of consideration is what to do with existing applications. These applications were not built with cloud in mind, though most are virtualized today. These organizations must now determine a modernization strategy for these applications and incorporate how public cloud might fit into the picture. This paper
Survey Report: Putting Service First
Intergram Research Services surveyed senior managers in customer service roles at 200 U.S. enterprises with at least 500 employees. What customer service leaders do differently? The findings identified three strategies that lead to better service delivery. • First, top‑tier organizations have embraced the concept of providing customer service as a team sport. For example, top‑tier organizations
5 Tips for Workplace Happiness
Pluralsight author and aspiring chief happiness officer, Kylie Hunt, shares practical methods—based on compelling research and real-world experience—for improving workplace morale.
Measure the ROI of Your Learning Solutions
How can your business truly determine the best potential learning provider—and what should you consider before replacing your existing one? In this 20-minute, on-demand webinar, CEB, Inc. senior learning specialist Christopher LeBrun explores practical methods you can use to measure the impact your learning provider has on your team’s performance.
Classrom vs Online Learning
In a rapidly changing technology world, training your team is a no-brainer. But the route you take to keep your staff sharp can be less obvious. While classroom training, seminars and conferences have dominated in years past, online learning solutions are growing in popularity and presenting unique advantages that companies should consider. So what’s the
5 Proven Ways to Motivate and Retain Your Tech Team
You’ve managed to piece together the “DREAM TEAM.” Your tech staff works like a well-oiled machine, keeping your company humming and thriving. And then it happens: dissension. For whatever reason, your employees have grown unhappy and you find out they’re searching for new employment or losing productivity. • What did you do wrong? • Did