The Rise of Collaborative Communication : A Primer on Workstream Communication and Collaboration

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In the digital era, market leaders will be determined by a company’s ability to recognize shifts in the market landscape and adapt to these trends faster than their competition. This means being able to make the best decision as quickly as possible while involving the right people, regardless of their location. To accomplish this, the

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Frost & Sullivan: 2016 North American Hosted IP Telephony and UCaaS Company of the Year Award

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RingCentral was recognized by global research and analysis firm Frost & Sullivan as Company of the Year in Hosted IP Telephony and UCaaS, North America. The award honors leading companies that deliver unique value to their customers while maintaining a rigorous focus on visionary innovation to enhance that customer value and impact. To determine Company

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No Jitter – Up Your Collaboration Game in the Age of Digital Transformation

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The modern workplace has undergone significant change, and traditional ways of communicating and getting work done are no longer effective. These days, working smarter and more effectively is the difference between business wins and losses. Organizations that do not transform, innovate, and invest in new technologies will get left behind. And C-level executives recognize this

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Seamlessly Embed Business Communications in Cloud Productivity Apps

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Are your employees still fumbling between popular business productivity programs and phones, business SMS, or online meetings? Attend this webinar and learn how RingCentral embeds the comprehensive functions and features of its leading cloud communications into the cloud applications knowledge workers use every day. RingCentral Office® seamlessly integrates cloud PBX and UCaaS capabilities into leading

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Instant Gratification – Satisfy the New Consumer With Engaged, Omnipresent Agents 

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Attend this webinar to learn how combining a cloud contact center with cloud UCaaS transforms CX. You will discover how to extend contact center capabilities to any employee in your organization, and enable direct relationships between customers and your agents—including people with specialized roles outside the contact center. The internet, mobile devices and the availability

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Nemertes Webinar – Achieving Communications Agility with a Cloud Network

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Join John Burke and Irwin Lazar from Nemertes Research as they explore the benefits of unified communications as a service (UCaaS), which includes global reliability, workforce productivity, and freedom from old PBX hardware and costs. Learn how to configure network architectures to support powerful cloud communications that enhance mobility and agility. Discover the options and

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News Corp Transforms Media. Okta Helps All 25,000 Global Employees Connect

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Collaboration across the global enterprise. News Corp is expanding its media business to include online real estate services, digital ad tech, and marketing solutions. Okta helps all those business units share content and products, so that the company can realize the value of acquisitions more quickly.

ENGIE Leads The World to a Sustainable Future. Okta Plays a Critical Role

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Global transformation for a planetary challenge. ENGIE Group Digital and IT Department was tasked with developing an infrastructure to support the global transition of 150,000 employees on a short timeline. Hear ENGIE’s Deputy Group CIO Claude Pierre and Chief Infrastructure Officer Youssef Tahani detail how they connected 24 business units globally, while facilitating adaptation and

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IDC Vendor Spotlight: Leveraging the Public Cloud for Datacenter Replacement & Extension

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As organizations begin to adopt public cloud, one element of consideration is what to do with existing applications. These applications were not built with cloud in mind, though most are virtualized today. These organizations must now determine a modernization strategy for these applications and incorporate how public cloud might fit into the picture. This paper

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Survey Report: Putting Service First

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Intergram Research Services surveyed senior managers in customer service roles at 200 U.S. enterprises with at least 500 employees. What customer service leaders do differently? The findings identified three strategies that lead to better service delivery. • First, top‑tier organizations have embraced the concept of providing customer service as a team sport. For example, top‑tier organizations

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