Forrester Analyst Report – The State And Direction Of Service Management: Progression, Deceleration, Or Stagnation?
Forrester’s third annual survey of SMA professionals, done in conjunction with the USA chapter of the IT Service Management Forum (itSMF), shows that since 2011, areas like process maturity, service catalog development, DevOps, and strategic thinking have improved, but not by much and not enough to keep up. Demand from the business is growing exponentially,
Forrester Analyst Report – Application Adoption Trends: The Rise Of SaaS
Software-as-a-service (SaaS) is the leading factor driving system replacements and net new investments in applications. Investment plans for 2014 reveal a significantly increased appetite for SaaS in a broad range of areas, such as enterprise resource planning (ERP), finance, and business intelligence. This Forrester report helps application development and delivery (AD&D) professionals understand the drivers
Turn Data Into Knowledge-Social Collaboration Empowers a More Intelligent Service Desk Business
Turn data into knowledge. Enable IT to mine social knowledge and create insight for the business. The trends encompassed by cloud, Big Data, social, and mobile have given rise to a new style of IT. This new approach creates the opportunity to drive agility and time to value by connecting the IT service management (ITSM)
The Big Data Service Desk-Three Ways Big Data Can Transform Your Service Desk
Imagine an IT organization that can deliver services faster with improved service quality while radically reducing the number of IT tickets. This isn’t a vision for the future. It’s the reality today for growing numbers of organizations that are leveraging big data and connected intelligence to transform the service desk. In this white paper, discover
2014-2015 World Quality Report
Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, and Sogeti, its local professional services division, have released the findings of the sixth World Quality Report. The report, published in conjunction with HP, reveals that application Testing and Quality Assurance (QA) now accounts for almost a quarter of the IT spend,
Best Practices for Implementing Automation in Data Centers With Cloud and Virtualized Environments-Gartner Analyst Report
Read the Gartner analyst report and learn why IT operations leaders should avoid ad hoc, opportunistic implementations that introduce risk and result in expensive mistakes. Explore how they should instead, follow a systematic approach that maximizes automation’s benefits of agility and reducing cost.
Pinpoint Root Cause Faster and Improve IT Operations Performance Case Study
Running the IT operations organization means you have hundreds of thousands of users depending on the availability and performance of your IT services. When problems arise, pinpoint the root cause faster and improve IT operations performance using HP Operations Analytics. Learn more about HP Operations analytics, designed to leverage the big data generated in today’s
Protect Your Business: Know the Difference Between Authorized and Unauthorized Support Providers
There are multiple considerations when selecting a technology support provider. What do you get from HP Authorized Support Providers that you won’t from an Unauthorized Support Provider (USP), and why do these differences matter? Learn the key areas to consider, and how HP can keep you ahead of the competition.
Faster Firmware Updates and System Fixes for a Manufacturing Organization
Some organizations are turning to Unauthorized Support Providers (USPs) to cut costs. Though this strategy may help you save money in the short term, the risks of USPs can end up costing you in a big way. This case study describes what can go wrong with firmware updates when relying on USPs, and reveals how
A Government Agency Faces Double Trouble With Relocation Using a USP
When a customer used a Unauthorized Support Provider (USP) to relocate one of their two-cabinet Superdome systems from one data center to another, it took the USP several days to determine they lacked the expertise necessary. Learn how the customer could have spared days of downtime by using HP Relocation Services.